Design & Standardisation
Unstructured, non-standardised processes
- Unstructured, non-standardised business processes across functions.
- Lack of visibility into process performance and inefficiency hotspots.
Process Advisory
From unstructured processes to a governed, scalable backbone
Process Advisory builds a transparent, data-driven operating backbone—enabling consistent performance, stronger risk control, and scalable growth.
What we typically see
Unstructured, opaque business processes
Governance & Ownership
Weak governance and decision support
- Manual reporting with inconsistent metrics and poor decision support.
- Weak governance around compliance, risk, and documentation.
- Poorly defined ownership of process KPIs and accountability gaps.
Integration & Improvement
Fragmented, reactive improvement
- Redundancies, overlaps, and handoff failures across teams.
- Limited integration between technology, process, and business goals.
- Reactive improvement efforts without measurable impact tracking.
What we enable
Process advisory outcomes
Cycle Time & Cost
Faster, leaner processes
- 30–40% cycle time reduction through business process re-engineering and automation.
- 20–25% cost efficiency improvement via process simplification and automation.
Governance, Risk & Compliance
Audit-ready, compliant operations
- ISO / QMS / ESG / global certification readiness and regulatory compliance improvement.
- Zero audit non-conformances through standardised documentation and process governance.
- Stronger management control through KPI-linked Business Process Measurement Systems.
Integration & Sustainability
Integrated, sustainable excellence
- Improved process visibility and control via analytics-driven performance dashboards.
- Seamless process integration between business, operations, and technology layers.
- Sustainable excellence driven by culture, measurement, and continuous process maturity assessments.
Typical impact unlocked
30–40% cycle time reduction
20–25% cost efficiency improvement
Zero audit non-conformances
Sustainable, governed backbone
Process Advisory
Representative Process Advisory Engagements
A snapshot of how process advisory work has strengthened quality, safety, compliance, and analytics across manufacturing, healthcare, and financial services.
Group-wide process maturity and TQM assessment
Benchmarked processes against global best practices using CII and QCI frameworks, identified maturity gaps, and designed a pragmatic roadmap for cost-to-quality and discipline.
Elevated process maturity · Long-term operational discipline
Process automation and knowledge management platform
Integrated SOPs, metrics, and knowledge assets into a single platform. Enabled self-service analytics and delivery quality dashboards for a global KPO.
20% operational cost reduction · Higher customer satisfaction
TPM framework across multi-plant network
Implemented TPM, OEE tracking, and operator-led maintenance routines across large auto-component facilities, supported by machine health indicators.
30% reduction in downtime · 15% improvement in throughput
Total Quality Management program across plants
Led TQM deployment integrating quality planning, feedback loops, and process control mechanisms across a global aerospace components network.
40% reduction in non-conformances · 25% better first-time-right
Environment, Health & Safety Management System
Designed and implemented an EHS Management System aligned to ISO 14001 and OHSAS 18001 standards for a leading Indian manufacturer.
Zero-accident operations for 3 consecutive years
Quality Management System for hospital network
Rolled out a comprehensive QMS across hospitals and diagnostic centres, with standardised procedures, audits, and accreditation readiness.
Improved compliance · Successful multi-site accreditation
Business process re-engineering across shared services
Simplified and standardised over 120 workflows using lean principles and automation, building a continuous improvement culture across delivery units.
25% cycle time reduction · Improved SLA adherence
Enterprise BI & Analytics framework
Built an integrated BI and analytics framework for sales, claims, and customer service, including data marts, dashboards, and predictive models.
50% reduction in reporting time · Better sales and retention decisions
Process Advisory
How We Build a Governed Process Backbone
Process Advisory is not about documentation or isolated fixes.
It is the systematic design, governance, and instrumentation of your operating model — so that
processes are visible, owned, and continuously improved.
Map and standardise what matters
We identify critical value streams, remove noise, and design standard processes with clear inputs, outputs, and controls.
Make governance and ownership explicit
Each process gets an owner, KPIs, and decision rights — linking operations to risk, compliance, and business outcomes.
Instrument processes with metrics
We define leading and lagging indicators, dashboards, and review rhythms so that performance is visible and actionable.
Integrate process, technology, and controls
We hard-wire processes into systems, handoffs, and control points — reducing manual work, leakage, and variability.
Build internal capability and discipline
We equip teams with tools, templates, and coaching so that continuous improvement is sustained long after the engagement ends.
Process Advisory Triggers
Where Leaders Typically Call Us In
Leaders usually don’t call us because they “need process maps”. They call when the current way of working can’t keep pace with growth, risk, or complexity — and a governed operating backbone becomes non-negotiable.
Critical processes vary by team or location
The same process looks different across business units, geographies, or channels, creating inconsistent experience, cost, and risk.
Complexity has outgrown the current controls
Volumes, products, or regulations have scaled, but controls, handoffs, and documentation have not kept pace.
Technology has changed, processes haven’t
New systems are live (ERP, CRM, workflow tools), yet workarounds, spreadsheets, and manual approvals still dominate.
Audit & compliance findings keep repeating
Issues are fixed locally, but root causes span multiple processes, owners, and systems — and keep coming back.
Handoffs are leaking value
Rework, re-touch, and delays show up between functions — sales to ops, ops to finance, plant to warehouse — with no clear owner.
No single view of process health
Leaders have reports everywhere, but lack a simple, governed view of how key processes are performing, and where to intervene.